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Frequently Asked Questions

Here are answers to the most commonly asked questions.

ID protection is a service aimed at protecting an individual's personal information and identity from theft, fraud, and misuse. It typically involves monitoring one's personal data and receiving alerts if someone attempts to use their identity for illegal or unauthorized purposes, such as opening credit accounts or making purchases in their name.
A credit lock is a security measure used to prevent unauthorized access to your credit information or loans in your name. Once activated, no one can access your credit information. It helps protect a person's credit information from being used for fraud or identity theft.
If you have been ID-captured, consider using our ID protection service. We can help you monitor your identity, set up alerts for fraud on your credit report, and provide advice on how to protect your personal information. Contact us for more information.
You log in to your profile using BankID or email and password that you chose when you activated the profile. You can log in directly here. If you have any problems logging in, do not hesitate to contact us at info@protectia.se for assistance!
You have a 14-day right of withdrawal. We of course apply the law on distance contracts and agreements outside business premises.
If there are insufficient funds in your bank account on the first direct debit attempt, we will attempt up to four direct debit attempts in the following days. If coverage is still lacking in the subsequent direct debit attempts, a reminder with a reminder fee will be sent to you via email.
All our services are sold as 12-month subscriptions. To terminate and prevent automatic renewal, email us at info@protectia.se at least 3 months before the contract expires.

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